The ultimate resource for your Postgraduate course by trusted authors.Ideal for students taking any practically orientated MBA, executive MBA or executive course in Operations and Process management.Written by best selling authors in their field, Operations and Process Management inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.  Approaching the subject from a truly managerial perspective, this brand new text pro (more…)

Everyone manages processes . . . Everyone is an operations manager ?. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.?–Par Åhlström, Professor of Operations Management, Chalmers University of Technology ?This text places operations management clearly in context. I particularly like the emphasis (more…)

Tom Mullen, Deputy Director of Operations, Strathclyde Graduate Business School “Strategic Operations Management is excellent, a real contribution to the developing field of Operations Strategy” Review “Brilliant. Compulsory reading for every student in Business/Management Schools. Strategic Ops Mgmnt is brought to life in ten clearly written chapters.”Professor Chris Hope, Professor of Service Quality, Bradford University School of Management”Strategic [...]